Access InformationVenue Cymru is an accessible venue and we offer a range of facilities to meet visitors' requirements.
If you need support or assistance to attend a performance at a theatre or arts centre then you may be eligible to join Hynt. To become a Hynt member and receive your Hynt Card you will need to apply through the scheme’s application process.
You can apply online or you can collect forms from our box office team. Our team at the venue can assist with the forms but we ask that you arrange a time to come in so that we can ensure a staff member is available. You can do this by calling 01492 872000 or emailing firstname.lastname@example.org.
Our building and facilities are accessible for everyone. Services we provide include:
Accessible toilets are available on all levels in both our Theatre and Conference Centre
There is a dropping off point at the main entrance with plenty of room to disembark safely.
In the car park at the rear of the building (Mostyn Broadway) there are 18 designated disabled parking spaces; parking is free for disabled badge holders within these spaces.
All public areas and conference rooms are fully accessible for Wheelchair users. We have wheelchair spaces at Stalls level in the main auditorium and our other performance areas.
Wheelchair Hire: A very limited number of wheelchairs may be available for our patrons to access the venue, these must be booked ahead of arrival at the box office or with your conference organiser.
Wheelchair Transfers: If there are no allocated wheelchair spaces available within the auditorium then we can accommodate the transfer or some patrons to theatre seats, this must be done by calling the Box Office who will advise on the best seating for this.
Motorised Scooters: these are not permitted in the auditorium.
Patrons who are deaf or who have hearing loss
Infra-red & induction loop hearing systems available. If you’d like a receiver for our auditorium infrared amplification system, just ask at our cloakroom on arrival. If you are attending a meeting induction loops can be made available, please speak to your meeting / conference organiser who can arrange this with our team.
Conwy County Borough Council will make it easier for members of the county’s Deaf community to access services from 17 December 2018 when a new video interpreting service – called ‘InterpretersLive!’ – will be launched for a 12-month pilot scheme.
It means Deaf customers, who communicate using British Sign Language (BSL), will be able to contact the council through a British Sign Language interpreter.
For more information about this service visit the CCBC website.
Patrons who are blind or visually impaired
Our season brochures can be provided in Large Print, Audio CD format or Braille.
Assistance Dogs: If you have an assistance dog, please advise Box Office at the time of booking and they can then allocate the most appropriate seating for you or make adequate provision to care for your dog during the performance.
Audio Described Performances Audio-description in theatre is a live verbal commentary delivered between the dialogues on the visual elements of a production as it unfolds. The description gives only the essential information that a visually impaired patron might miss.
Touch Tour For most audio-described performance we do, we have a Touch Tour that precedes the show. Our Touch Tours allow visually impaired patrons the opportunity to familiarise themselves with the set, props and costumes.
BSL Interpreted Performances A number of performances and events are British Sign Language interpreted. Our Box Office team can advise the best seating to take advantage of this offering.
Captioned Performances Captioning is similar to television subtitling and gives deaf, deafened and hard of hearing people access to live performances. The actors’ words appear on a display unit at the same time as they are spoken or sung. Speaker names, sound effects and off stage noises are also shown.
Relaxed Performances Are specifically designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autistic Spectrum Condition, sensory and communication disorders, or a learning disability. We aim to make the events as inclusive as possible for families so they are open to all, even if you don't need the adjustments we make for relaxed screenings. There is a relaxed attitude to noise and movement and some small changes made to the light and sound effects, we'll keep the lights on low and turn the volume down slightly.
Dementia Friendly Screenings For people with dementia, memory loss and their family, friends and carers but is open to the general public. The screenings have a relaxed atmosphere so that people are welcome to move around and come and go as they please. Each screening includes an interval with live entertainment. * Please note that pastoral care is not provided at these events. A friend, family member or carer must also attend.
Early access / entry
Doors to our performance spaces open approximately 30 minutes prior to the start of a performance. If you find accessing the performance spaces difficult, require extra time to get to your seats or find the queues overwhelming we can arrange early entry. You can request this when purchasing your tickets or alternatively you can contact email@example.com.