Accessibility Statement

Accessibility statement for Venue Cymru

This accessibility statement applies to Venue Cymru.

This website is run by Un.titled. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

If you cannot view the map on our ‘contact us’ page, call or email us at the above contact details for directions.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Joanne Brett, Marketing Team on 01492 879771 or email


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

Our staff are happy to liaise with a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our box office and reception have audio induction loops, or you can use our InterpretersLive! system which offers a video interpreting service allowing customers who communicate using British Sign Language (BSL) the ability to contact our team through a BSL interpreter. For information on how this system works visit the CCBC website.

Find out how to contact us.


Technical information about this website’s accessibility

Venue Cymru is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Interactive tools and transactions

Our forms and ticketing pathway ( are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2024.

  • Mailing list sign-up
  • ‘Select Your Own Seat’ Seating plan

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Venue Cymru has a small number of PDFs and Word documents on our website that are essential to providing our service. We are currently unable to display these in a different format.

  • Venue Cymru Theatre Auditorium Seating Plan
  • Theatr Colwyn Theatre Auditorium Seating Plan

Both these PDFs can be found on the Seating plan page, please contact our box office team on 01492 872000 or email and a member of our team will be able to assist you.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


What we’re doing to improve accessibility

Venue Cymru will continue to look at ways to improve the accessibility of our website. We will undertake regular site audits to ensure that the site remains accessible while ensuring that future updates improve the sites accessibility further. 


Preparation of this accessibility statement

This statement was prepared on 21/09/20. It was last reviewed on 22/09/20.

This website was last tested on 21/09/20. The test was carried out by Un.titled.

The whole site has been tested, using the following audit tools:


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