Booking Information

Here you can find information about opening times, concessions and general ticketing information.

Box Office: 01492 872000

Group line: 01492 872001


** The last mailing date to receive tickets before Christmas is Thursday 16th December. 

Box Office opening times

Counter service

  • Mon - Sat: 10am - 5.45pm
  • Sun & Bank Holidays: Closed

Phone service

  • Mon - Sat: 10am - 5pm
  • Sun & Bank Holidays: Closed

On performance days a counter service will be available from 1 hour before the performance begins and until 15 minutes after curtain up.

Tickets also available from our Porth Eirias box office in Colwyn Bay, Monday to Saturday 10am to 5pm.

Concessions & Discounts

Venue Cymru and Theatr Colwyn are committed to making tickets as affordable as possible for as many people as possible. We offer reduced price tickets which are available at selected performances for:

  • Under 16s
  • Over 60s

We also offer free tickets to companions of customers who are unable to attend alone – find out more.

When available, concessions are limited by performance, date, time and seating area. They may be withdrawn at any time and are subject to availability. Proof of eligibility will be required upon ticket collection.

From time to time Venue Cymru / Theatr Colwyn run special offers/discounts for customers on the mailing list. Again they may be withdrawn at any time and are subject to availability. Offers/discounts can not be redeemed against tickets already purchased and can not be used in conjunction with any other offers or discounts.

Payment Methods

Tickets can be paid for by cheque, postal order, credit or debit card. Please make cheques payable to Conwy County Borough Council. Personal cheques will not be accepted within 10 days of the performance.


A £2 administration fee and £1 theatre restoration levy is payable per ticket on all payment methods. All arena concert events are subject to a gig fee per ticket regardless of payment method and varies from event to event. Fees are non-refundable.

The £1 theatre restoration levy is added to each ticket sold in order to maintain our building, meet running costs and improve the services we offer. This is included in the published price.

Babes in Arms Policy

On the majority of productions children aged 2 and under are not required to purchase a ticket provided they sit on a parent/guardians knee. Certain visiting companies will stipulate their own policy which differs to ours, if this is the case it will be clearly indicated on the event page prior to booking.

Booking Protect

Working with Booking Protect we offer protection on ticket purchases which covers you should you not be able to attend for example due to illness, emergency or injury. Booking Protect is offered at the point of sale in person, over the phone, and now online. It can also be bought up to 7 days after an online booking via our box office. For more information call 01492 872000.   

If you have purchased protection you will receive a confirmation email with a link to the full terms and conditions which includes how to make a claim should you need to. Please ensure you read this information fully at the time of purchase. Booking Protect once purchased is non-refundable.

The Booking Protect Terms and Conditions can also be found here - This document is hosted on the Booking Protect website.