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    Access Information

     

    Services Provided

    Venue Cymru has a range of services to assist disabled customers under our 'Equal Access Policy'. These include reduced price tickets for wheelchair users and other disabled patrons under the free enabler scheme. Our services are described more fully below but if you have any special requirements please mention it to the box office staff when booking or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Alternatively contact the duty manager on arrival who will be happy to help.

     Wheel Chair Users

    •    Dedicated parking spaces with easy access to theatre.
    •    Wide door street level entrances.
    •    Lower counter at box office, reception and kiosks.
    •    Unisex accessible toilet on all levels.

    Wheelchair Spaces are located in specific areas in the different auditoria. These are limited in number. They are not available to purchase online. All queries and bookings must be made directly with the Box Office on 01492 872000 within the prescribed opening times. This allows you to discuss your specific needs and requirements with an experienced sales operator.

    Please refer to Frequently Asked Questions in relation to Wheelchair Transfers.

      Blind / Visually Impaired

    •    Working / Guide dogs welcome to access theatre and auditorium and can be left with the duty manager during the performance. For further details or assistance call 01492 872000 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
    •    Large print (20 Point), CD and Braille versions of the forthcoming attractions brochures. To be added to the mailing list please contact the box office on 01492 872000 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
    •    Audio described performances on selected weekly/long running shows.
    •    'Touch / Familiarisation' tours can be arranged on request. Please contact Joanne Brett on 01492 879771.
    •    Unisex accessible toilet on all levels.

    Deaf / Hearing Impaired

    •    Online booking service for all shows.
    •    Signed and captioned performances on selected weekly/long running shows.
    •    Email and postal booking service for special requirements: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    •    Working / Guide dogs welcome to access theatre and auditorium and can be left with the duty manager during the performance. For further details or assistance call 01492 872000 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
    •    Infra Red loop system. Please inform the duty manager on arrival who will be able to give instruction and advise on how to use the system. Please reserve a headset at the time of booking.